How it works
Getting Started Is Simpler Than You Might Think
Reaching out can feel like a big step. Here’s what the process looks like, so you know what to expect from your first contact to ongoing care.
Five steps
Your Path to Care
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Step 1: Schedule
Send an appointment request online or call 240-716-8022. A member of our team will contact you to confirm details, answer questions and share availability.
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Step 2: Complete Intake
You may be asked to complete intake paperwork before your first visit. This helps us understand your background so we can focus on you during the appointment.
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Step 3: First Visit
Your first visit is usually a psychiatric evaluation: a conversation about what brought you in, your history and your goals, in person or by telehealth when appropriate.
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Step 4: Personalized Care Plan
Together we’ll discuss options and create a plan that fits your needs and preferences. It may include therapy, medication management, education or referrals.
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Step 5: Follow-Up
Regular follow-up visits help us check how you’re doing and adjust your plan. You’re always welcome to ask questions or share concerns.
What to expect
At Your First Appointment
Your first visit is a conversation, not a test. You can share at your own pace.
- A welcoming conversation about what brought you in
- Questions about your health history, sleep, stress and daily life
- Time to talk about your goals and preferences
- A discussion of possible next steps and treatment options
- Plenty of time for your questions
What to prepare
Helpful Things to Bring
None of these are required. They simply help make the most of your time.
- Photo ID and insurance card, if applicable
- A list of current medications and supplements
- Any past diagnoses, treatment or records you have
- Notes about your main concerns and when they started
- Questions you’d like to ask
Telehealth
When clinically appropriate, many visits can take place by secure video from home. Telehealth availability depends on the service, provider, patient location, licensure, and applicable requirements.
Insurance Questions
SBHS has been approved by Aetna, First Health and Coventry. Coverage and benefits vary by plan, so we recommend contacting us or your insurer to confirm your benefits before your first visit. You can also ask about self-pay options. This website does not accept payments.
- Aetna
- First Health
- Coventry
FAQ
Questions About Getting Started
Our team reviews requests during office hours (Monday – Saturday, 9:00 AM – 5:00 PM) and will contact you using the information you provided.
No. The online form is a request. Your appointment is confirmed only when our team contacts you.
Many people find it helpful to bring a trusted person. Let us know when scheduling. Parents or guardians typically take part in adolescent visits.
You’re welcome to call or send a general inquiry. We can talk through your questions and help you decide.
Next step
Ready to Get Started?
Send an appointment request today. Our team will contact you to confirm details and help you take the next step.